We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us within 14 calendar days and we will either replace it, or issue a credit note against your Urban Zulu account, subject to the below terms. Please note we do not offer refunds on any purchases.
1. All returns need to be submitted via our online returns form which can be found by going to our shopping site, scroll down to the footer and click on the Returns link under My Account. You can also click on this link directly to go straight to the Returns page: https://urbanzulusa.myshopify.com/a/returns
2. To return a damaged item you have to fill in the return form on our website. (Urban Zulu cannot handle any returns that are not submitted online or that are submitted more than 14 days after delivery.)
3. If you decide you do not want a garment, or you ordered the incorrect size, you are entitled to exchange for the same or another garment with the same price if you submit the return within 14 days after delivery. It is in the customers responsibility to return the item to Urban Zulu in order for Urban Zulu to proceed with the return.
4. If you return an item for any of the reasons mentioned above, Urban Zulu (Pty) Ltd will provide you with a credit note or exchange on the returned items as long as the garment has not been worn.
5. There are two ways to return an item to Urban Zulu:
5.1 Return in store: Take your items and invoice to any Urban Zulu store. This is free and super easy.
5.2 Return via Courier for defective/damaged items: Urban Zulu will arrange for courier to collect the item
5.3 Return via Courier for any other reason: You will have to pay for a courier to collect the items and return to Online Orders, Urban Zulu Shop, 100 Anderson Street, Johannesburg Gauteng ZA Contact number: 071 233 4252
7. Items that are purchased on sale or any other promotional offer are excluded from exchanges and will only qualify for a credit note.
8. No items may be returned or exchanged between Black Friday and Cyber Monday or on December 26 and 27.
Black Friday Deals Exception
There will be no collections or credit notes on Black Friday deals. The customer may exchange their Black Friday item for another on condition they return it within 7 calendar days.